5 ways to measure customer satisfaction
9 out of 10 customers will switch to the competition if they are not satisfied with their customer experience. This is why it is essential for companies to cherish their customers throughout their relationship. But how can you know if the customer relationship you...
Amicio & Sidaction 2021: a first great story
Amicio answers call for help at Sidaction In January 2021, we received an urgent call for help from a customer relationship colleague on behalf of Sidaction, a major public fundraising event in France. Covid had taken over and was strangling non-profit associations....