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Remote representatives: Amicio is hiring | Why join our team ?
Who is the first person that consumers talk to? In many cases, it’s a remote representative. Whether they are there to improve a brand’s sales or to advise customers, remote representatives are on the front line. They are the ones who listen to end-customers, offering...
Remote representatives: Amicio is hiring | Why join our team ?
Who is the first person that consumers talk to? In many cases, it’s a remote representative. Whether they are there to improve a brand’s sales or to advise customers, remote representatives are on the front line. They are the ones who listen to end-customers, offering...
Our articles
5 ways to measure customer satisfaction
9 out of 10 customers will switch to the competition if they are not satisfied with their customer experience. This is why it is essential for companies to cherish their customers throughout their relationship. But how can you know if the customer...
Amicio & Sidaction 2021: a first great story
Amicio answers call for help at Sidaction In January 2021, we received an urgent call for help from a customer relationship colleague on behalf of Sidaction, a major public fundraising event in France. Covid had taken over and was strangling...
Average Handle Time (AHT): a crucial KPI?
How busy are your remote representatives during their workday? For contact centres, the Average Handle Time (AHT) is one of the variables for optimization used to evaluate the level of agent workload. Easy to monitor, this variable is ideal for...