9 out of 10 customers will switch to the competition if they are not satisfied with their customer experience. This is why it is essential for companies to cherish their customers throughout their relationship. But how can you know if the customer...

How busy are your remote representatives during their workday? For contact centres, the Average Handle Time (AHT) is one of the variables for optimization used to evaluate the level of agent workload. Easy to monitor, this variable is ideal for...

9 out of 10 customers will switch to the competition if they are not satisfied with their customer experience. This is why it is essential for...

How busy are your remote representatives during their workday? For contact centres, the Average Handle Time (AHT) is one of the variables for...